The Lean Toolbox for Service Systems - Couverture souple

Bicheno, John

 
9780954124441: The Lean Toolbox for Service Systems

Synopsis

The Lean Toolbox for Service Systems The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service man... Full description

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