Secrets of Successful Complaint Handling: The Best Complaint Handling Strategies and How to Make Them Work - Couverture souple

Moore, Clare

 
9780955366000: Secrets of Successful Complaint Handling: The Best Complaint Handling Strategies and How to Make Them Work
Couverture souple
ISBN 10 : 0955366003 ISBN 13 : 9780955366000
Editeur : Business Jigsaw Press, 2006

Synopsis

Secrets of Successful Complaint Handling is a practical guide to gearing your organisation up to be briliant at hearing and dealing with your customers' ws. If your organisation is trying to build stronger customer relationships, you will find a host of ideas and tips to help you. Inside, you'll hear about how to apply the five golden rules of service recovery: 1. Don't Screw Up 2. FIx It Before They See It 3. Be There And Fix It Fast 4. Listen, Listen, Listen and 5. Give and Learn

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Éditeur
Business Jigsaw Press
Date d'édition
2006
Langue
anglais
ISBN 10 
0955366003
ISBN 13 
9780955366000
Reliure
Broché
Nombre de pages
92
Coordonnées du fabricant
non disponible
Personne responsable
non disponible