Preventing & Managing Disruptive Passenger Behaviour - Couverture souple

Hardy, Philip

 
9780956015938: Preventing & Managing Disruptive Passenger Behaviour
Couverture souple
ISBN 10 : 095601593X ISBN 13 : 9780956015938
Editeur : Securicare International Limited, 2022

Synopsis

A comprehensive and informative resource for cabin crew on commercial flights to help them positively intervene to prevent and manage passengers behaving unruly or being disruptive, aggressive or violent. It includes guidance on the international and local legislation that covers unruly/disruptive passenger management and advice on the actions and strategies that can be employed to de-escalate the behaviour and bring to a safe conclusion incidents that are a risk to the passengers, crew or the aircraft.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Phil Hardy has spent the last 40 years working and training in the specialist area of conflict management and personal safety. He incorporated SecuriCare International in 1995 and since then has written courses and other learning materials to support workers who encounter people who present challenging, aggressive or violent behaviours.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Securicare International Limited
Date d'édition
2022
Langue
anglais
ISBN 10 
095601593X
ISBN 13 
9780956015938
Reliure
Broché
Nombre de pages
35
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
22763
Allemagne