Basic Service Management: A 50-page introduction to providing services - Couverture souple

England, Rob

Couverture souple

ISBN 10 : 0958296936 ISBN 13 : 9780958296939

Editeur : Two Hills, 2011

Synopsis

Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief – we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit…; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

A propos du livre

À propos de l?auteur

Rob England B.Sc., MNZCS, ITCP is an independent IT management consultant and commentator in Wellington, New Zealand. He is a published author of several books and many articles. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy.

Détails de l'édition

• Éditeur: Two Hills
• Date d'édition: 2011
• Langue: anglais
• ISBN 10: 0958296936
• ISBN 13: 9780958296939
• Reliure: Broché
• Nombre de pages: 64
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg