Articles liés à Crowning the Customer

Crowning the Customer - Couverture souple

Quinn, Feargal

 
9780962480836: Crowning the Customer
Couverture souple
ISBN 10 : 0962480835 ISBN 13 : 9780962480836
Editeur : Raphel Marketing, Incorporated, 2010

Synopsis

Customer service is the competitive battleground for most businesses. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in a simple jargon-free style. This is an essential handbook for managers, company directors, employees and students. Customer service is simple, focused and about engaging your people first. Feargal's book shows you just how to do this. -- Allen Leighton, Chairman, Royal Mail Listen to customers. Lots of people say this now, but Feargal said it first. He created a wonderful supermarket built around the shopping experience and which became a model for retailers around the world. The book explains how it was done in a simple, clear way. It's a unique story from a unique person. -- Sir Terry Leahy, Chief Executive, Tesco Instinctively and obsessively, Feargal Quinn looks at business the way his customers do: noting the apparently tiny things and drawing from them huge conclusions. No theory is advanced without practical, entirely convincing, examples. And not a single instance of management-speak. The very best businessmen will be the first to welcome this splendid book. -- Sir Martin Sorrell, CEO, WPP

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Feargal Quinn is a Senator in Ireland and also the CEO of Superquinn, a supermarket chain that is widely regarded as one of the best in the world. This year Feargal Quinn's supermarket chain was honored as Supermarketer of the Year at Supermarket College, the top marketing event for the supermarket industry. Feargal Quinn has also served as head of the Irish Post Office.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Raphel Marketing, Incorporated
Date d'édition
2010
Langue
anglais
ISBN 10 
0962480835
ISBN 13 
9780962480836
Reliure
Broché
Nombre de pages
160
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

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