Total Quality Management: Text, Cases and Readings - Couverture souple

Ross, Joel E.; Dr.

Couverture souple

ISBN 10 : 0963403001 ISBN 13 : 9780963403001

Editeur : St Lucie Press, 1993

Synopsis

The 2nd edition of this textbook, which teaches seven key principles of Total Quality Management, and includes case histories and exercises. Revised to include a chapter on IS09000.

A propos du livre

Présentation de l'éditeur

Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces.

Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are:

A new chapter on the emerging Theory of Constraints

Expanded treatment of Process Management

Eleven new readings

Ten new cases

Chapter examples of TQM at 12 Baldrige winning organizations

End of chapter recommendations for further reading

Revised and updated textual material

The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case.

Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.

Détails de l'édition

• Éditeur: St Lucie Press
• Date d'édition: 1993
• Langue: anglais
• ISBN 10: 0963403001
• ISBN 13: 9780963403001
• Reliure: Broché
• Nombre de pages: 330
• Coordonnées du fabricant: non disponible