Dealing with Difficult People - Couverture souple

Scharf, Rhonda

Couverture souple

ISBN 10 : 0968462626 ISBN 13 : 9780968462621

Editeur : MHW Communications, 2013

Synopsis

Dealing with difficult people on a daily basis can turn a dream job into a nightmare!As pressures in the workplace increase, many people find there are more difficult people to deal with on the job as well as in their personal lives. Whether you have to handle a customer who shouts at you for doing your job, or a team member who takes credit for your ideas, this book will show you ways to stop falling victim to those difficult people who make life miserable for the rest of us.Rhonda Scharf is a professional speaker, trainer and author who (sadly) has quite a bit of experience dealing with difficult people. She shares her experience, skills and techniques in a real-life way that is immediately applicable for all.This book isn’t about theory; it’s about straightforward solutions that will work for you now! Rhonda has been teaching workshops on Dealing with Difficult People and Confrontation Skills to companies worldwide since 1993.

A propos du livre

À propos de l'auteur

Rhonda Scharf is a Professional Speaker, Trainer, and well respect Author based in Ottawa, ON. She has earned the highest speaking designation in the world, the "Certified Speaking Professional" designation (CSP).

Rhonda is more than happy to come to your workplace and offer these real-life skills in person. She makes a potentially threatening topic fun, entertaining and easy to deal with. Interaction in a key component of all of her training programs, webinars and keynotes. When you hire Rhonda, your workplace will be a better place!

Since 1993, organizations worldwide have been singing the praises of her programs, such as Dealing with Difficult People, Confrontation Skills, and Beat the Bully!

Based in Ottawa, Ontario, and Fort Myers, Florida, Rhonda likes to follow the sun when she time to relax. Regardless of where you are (lf were she is), she will gladly come to you.

She is a mom and step-mom to three young adults, still part of a blended family, from a blended family, with a very large extended family. Rhonda's real-life stories will entertain you while at the same time teaching you lifelong skills. Dysfunction is no stranger to Rhonda, and she shares how to deal with all the challenges that come from those strange and sometimes unhealthy relationship.

In her spare time, Rhonda and her husband like to travel, run and watch sunsets.

Détails de l'édition

• Éditeur: MHW Communications
• Date d'édition: 2013
• Langue: anglais
• ISBN 10: 0968462626
• ISBN 13: 9780968462621
• Reliure: Broché
• Nombre de pages: 100
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg