Hardwiring Excellence: Purpose, Worthwhile Work, Making A Difference - Couverture souple

Studer, Quint

Couverture souple

ISBN 10 : 0974998605 ISBN 13 : 9780974998602

Editeur : Fire Starter Publishing, 2004

Synopsis

A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. Based on Studer Group s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.

Détails de l'édition

• Éditeur: Fire Starter Publishing
• Date d'édition: 2004
• Langue: anglais
• ISBN 10: 0974998605
• ISBN 13: 9780974998602
• Reliure: Broché
• Nombre de pages: 286
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible