The Customer Conundrum - Couverture souple

Smith, Gary L.

Couverture souple

ISBN 10 : 0976761904 ISBN 13 : 9780976761907

Editeur : Gary L. Smith, 2014

Synopsis

There is clearly a huge gulf that has been created in the arena of customer service. This gulf exists between what business owners espouse as their customer service philosophies and what customers are actually experiencing in their daily personal and business transactions. What's worse is that this "gulf" appears to be widening, especially with the impact of global operations and sourcing. In The Customer Conundrum, Gary Smith identifies the core issues relating to the customer service gulf, and then gives solid, practical advice on how you can create, maintain, and lead a true customer-centric organization.

Détails de l'édition

• Éditeur: Gary L. Smith
• Date d'édition: 2014
• Langue: anglais
• ISBN 10: 0976761904
• ISBN 13: 9780976761907
• Reliure: Broché
• Nombre de pages: 100
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible