It's Hard to Find Good Help These Days: A customer service manual for businesses - Couverture souple

Murdock, Jeanne "Bean"

 
9780977067879: It's Hard to Find Good Help These Days: A customer service manual for businesses

Synopsis

It's Hard to Find Good Help These Days is a realistic guide to providing outstanding customer service. Rather than a boring layout of a typical business manual, this book provides guidance via entertaining vignettes based on actual experiences Murdock had as a customer. Hop from story to story while you learn what each professional did right and/or wrong.

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À propos de l'auteur

Entrepreneur and satirist Jeanne “Bean” Murdock brings a new approach to business, fusing humor with customer service expertise, a skill she honed while operating a very successful health and fitness firm for 22 years.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.