Articles liés à Customer Service Handbook

Customer Service Handbook - Couverture souple

Lunden, Valerie H.

 
9780982253915: Customer Service Handbook
Couverture souple
ISBN 10 : 0982253915 ISBN 13 : 9780982253915
Editeur : Bright Performance, Limited, 2009

Synopsis

This book discusses the why, when and how to offer customer service (the right way). The right way produces companies that know how to extend their business life and expand future profits. The wrong way produces companies that treat their customers as transitory, and in the process become transitory themselves. Providing high quality service is optional, but always advisable. Service delivery is that all important bridging device that establishes positive associations between customers and the brand of an organization. The efforts to win over customer loyalty begin well before the purchase is made and continue indefinitely. When presented as part of a series of deliberate expectations, high quality customer service delivers greater brand recognition, improves customer retention, and builds company longevity.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

VALERIE LUNDEN is an author, theorist, dynamic public speaker, and wellness advocate. Keeping true to the principles she teaches Lunden devised a series of dynamic core strategies that improve business performance. Combining a unique blend of practical know-how, insight, and a whole lot of heart she helps individuals achieve their goals.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Bright Performance, Limited
Date d'édition
2009
Langue
anglais
ISBN 10 
0982253915
ISBN 13 
9780982253915
Reliure
Broché
Nombre de pages
176
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
L-1855
Luxembourg