Articles liés à It's Not Rocket Service: Managing, Meeting and...

It's Not Rocket Service: Managing, Meeting and Exceeding Customer Expectations - Couverture souple

Cohn, Steve

 
9780982759806: It's Not Rocket Service: Managing, Meeting and Exceeding Customer Expectations
Couverture souple
ISBN 10 : 0982759800 ISBN 13 : 9780982759806
Editeur : People to People Learning, Inc., 2011

Synopsis

Providing great customer experiences should be simple; companies and people make it harder than it needs to be. In "It's Not Rocket Service," Steve Cohn simplifies a seemingly complex process (customer support) into an entertaining and illuminating series of stories and frameworks. His persuasive premise: we need to connect with our customers, our co-workers, and each other; connect in a meaningful, listening way. When we do that, then “it’s not rocket service” and companies, their staff, and most importantly their customers benefit.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Providing great customer experiences should be simple; companies and people make it harder than it needs to be. In "It's Not Rocket Service," Steve Cohn simplifies a seemingly complex process (customer support) into an entertaining and illuminating series of stories and frameworks. His persuasive premise: we need to connect with our customers, our co-workers, and each other; connect in a meaningful, listening way. When we do that, then “it’s not rocket service” and companies, their staff, and most importantly their customers benefit.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
People to People Learning, Inc.
Date d'édition
2011
Langue
anglais
ISBN 10 
0982759800
ISBN 13 
9780982759806
Reliure
Broché
Nombre de pages
244
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
L-1855
Luxembourg