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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience - Couverture souple
Synopsis
Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!
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- ÉditeurICMI
- Date d'édition2019
- ISBN 10 0985461136
- ISBN 13 9780985461133
- ReliureBroché
- Langueanglais
- Nombre de pages514
- Coordonnées du fabricantnon disponible
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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
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Contact Center Management on F
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ISBN 10 : 0985461136
ISBN 13 : 9780985461133
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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
Edité par
ICMI, 2019
ISBN 10 : 0985461136
ISBN 13 : 9780985461133
Ancien ou d'occasion
Couverture souple
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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
Edité par
ICMI, 2019
ISBN 10 : 0985461136
ISBN 13 : 9780985461133
Ancien ou d'occasion
Couverture souple
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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
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