Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience - Couverture souple

Cleveland, Brad

 
9780985461133: Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
Couverture souple
ISBN 10 : 0985461136 ISBN 13 : 9780985461133
Editeur : ICMI, 2019

Synopsis

Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!

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Éditeur
ICMI
Date d'édition
2019
Langue
anglais
ISBN 10 
0985461136
ISBN 13 
9780985461133
Reliure
Broché
Nombre de pages
514
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

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