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Customer F.I.R.S.T.: Managing customers and suppliers to deliver professional, responsive service - every time. - Couverture souple
Synopsis
With 25 years' experience working with hundreds of customer service teams around the world, Brent Finnamore brings you the ultimate formula of practical, proven, use-immediately tools and skills to manage customers and colleagues in any situation. It's all here - creating the right impression, mistake-proofing, handling upset customers, getting reliable commitments from colleagues, managing expectations, saying No without saying No, changing peoples' minds, gaining agreement, building trust, overcoming resistance and objections, creating innovative options for customers and getting more things done without working harder or longer. If you are a customer service professional, salesperson or manager, this book will be your daily guide to higher performance.
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Customer F.I.R.S.T.: Managing Customers and Suppliers to Deliver Professional, Responsive Service - Every Time.
Edité par
Believe In Yourself Publishing Company, 2018
ISBN 10 : 0986871818
ISBN 13 : 9780986871818
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Vendeur : THE SAINT BOOKSTORE, Southport, Royaume-Uni
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Paperback / softback. Etat : New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 399. N° de réf. du vendeur C9780986871818
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Customer F.I.R.S.T.: Managing customers and suppliers to deliver professional, responsive service - every time.
Edité par
BELIEVE IN YOURSELF PUB (MI), 2018
ISBN 10 : 0986871818
ISBN 13 : 9780986871818
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Couverture souple
Vendeur : moluna, Greven, Allemagne
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Etat : New. N° de réf. du vendeur 899074048
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Customer F.I.R.S.T.: Managing customers and suppliers to del
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Amazon Digital Services LLC - Kdp, 2018
ISBN 10 : 0986871818
ISBN 13 : 9780986871818
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Taschenbuch
Vendeur : AHA-BUCH GmbH, Einbeck, Allemagne
Évaluation du vendeur 5 sur 5 étoiles
Taschenbuch. Etat : Neu. Neuware - With 25 years' experience working with hundreds of customer service teams around the world, Brent Finnamore brings you the ultimate formula of practical, proven, use-immediately tools and skills to manage customers and colleagues in any situation. It's all here - creating the right impression, mistake-proofing, handling upset customers, getting reliable commitments from colleagues, managing expectations, saying No without saying No, changing peoples' minds, gaining agreement, building trust, overcoming resistance and objections, creating innovative options for customers and getting more things done without working harder or longer. If you are a customer service professional, salesperson or manager, this book will be your daily guide to higher performance. N° de réf. du vendeur 9780986871818
Quantité disponible : 2 disponible(s)
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Customer F.I.R.S.T.: Managing customers and suppliers to deliver professional, responsive service - every time.
Edité par
Believe In Yourself Publishing Company, 2018
ISBN 10 : 0986871818
ISBN 13 : 9780986871818
Neuf
Couverture souple
Vendeur : Lucky's Textbooks, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. N° de réf. du vendeur ABLING22Oct1916240274696
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