Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer Strategy - Couverture souple

Quintana, Jc

Couverture souple

ISBN 10 : 0988914514 ISBN 13 : 9780988914513

Editeur : Crg Press, 2015

Synopsis

Foreward by Dr. Dan Dana (Conflict Resolution)

& John Marchica (The Accountable Organization)

Speaking Frankly About Customer Relationship Management is a comprehensive guide to the strategic and technological elements of building and maintaining solid customer relationships. Author JC Quintana provides practical advice and real-world examples to help readers develop effective strategies for managing customer relationships. Through clear and concise explanations of customer-focused strategy and technology enablement, readers will learn how to create a culture of customer-company equity that fosters value co-creation and drives business success.

JC addresses the challenges of managing customer relationships in the digital age, offering insights into the use of technology to enhance customer experiences. Whether you're a business owner, manager, customer service representative, or seller, Speaking Frankly About Customer Relationship Management is essential for anyone looking to improve their customer relationship management skills.

Détails de l'édition

• Éditeur: Crg Press
• Date d'édition: 2015
• Langue: anglais
• ISBN 10: 0988914514
• ISBN 13: 9780988914513
• Reliure: Broché
• Nombre de pages: 232
• Coordonnées du fabricant: non disponible
• Personne responsable: gpsr@libri.de; gpsr@libri.de; ; Friedensallee 273; Hamburg; 22763; Allemagne