Vol. 3 - Running the Service Department: Sops for Managing Technicians, Daily Operations, Service Boards, and Scheduling - Couverture souple

Palachuk, Karl W

 
9780990592341: Vol. 3 - Running the Service Department: Sops for Managing Technicians, Daily Operations, Service Boards, and Scheduling
Couverture souple
ISBN 10 : 0990592340 ISBN 13 : 9780990592341
Editeur : Great Little Book, 2014

Synopsis

This is Volume Three of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.
A Four-Volume Set by Karl W. Palachuk
Who needs Standard Operating Procedures (SOPs)? Everyone!
Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
Topics in the 4-book set include:
  • Getting Started
  • Finances
  • Sales
  • Marketing
  • Client Management
  • Employees and H.R.
  • Company-wide Policies
  • Technical Support Policies and Procedures
  • Practical Examples
(Monthly Maintenance, Backup and Disaster Recovery, and more)

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Great Little Book
Date d'édition
2014
Langue
anglais
ISBN 10 
0990592340
ISBN 13 
9780990592341
Reliure
Broché
Nombre de pages
346
Coordonnées du fabricant
non disponible
Personne responsable
Moleskine Srl
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