Happy R.A.V.I.N.G. Customers!: Six Powerful Steps to Grow Your Business with Exceptional Customer Experience - Couverture souple

Buehrens, Carol

 
9780991027408: Happy R.A.V.I.N.G. Customers!: Six Powerful Steps to Grow Your Business with Exceptional Customer Experience
Couverture souple
ISBN 10 : 099102740X ISBN 13 : 9780991027408
Editeur : MCH Press, 2014

Synopsis

“… Any Company who really knows that Customer Experience drives profit must read this book…” – Teresa Laraba, Senior Vice President Customers, Southwest Airlines

“… Carol provides practical advice that will help businesses, and their people, provide a memorable customer experience… and grow their bottom line…” – Tom Feeney, President & CEO, Safelite AutoGlass

“Happy R.A.V.I.N.G. Customers!” by Carol Buehrens, guides you through a six-step process that’s key to growing your business. Its 200 pages are packed full of strategic, tactical and practical inspiration. By following Buehrens’ advice, you’ll learn how to refocus your strategy, goals and your employee culture on what counts, your customers.

With her included CX Toolkit, you’re provided a wealth of tools and templates, from interviewing techniques to journey mapping, to employee rewards and motivational posters, which you can put to use immediately.

To remain profitable in business today, you need more than merely satisfied customers – you want customers who love you and RAVE about your company. If you want a comprehensive guide to start and grow the discipline of Customer Experience at your organization, “Happy R.A.V.I.N.G. Customers!” is for you.

Learn more at the Book Site: happyravingcustomers.com

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

“... Any Company who really knows that Customer Experience drives profit must read this book...” – Teresa Laraba, Senior Vice President Customers, Southwest Airlines

“... Carol provides practical advice that will help businesses, and their people, provide a memorable customer experience... and grow their bottom line...” – Tom Feeney, President & CEO, Safelite AutoGlass

“Happy R.A.V.I.N.G. Customers!” by Carol Buehrens, guides you through a six-step process that’s key to growing your business. Its 200 pages are packed full of strategic, tactical and practical inspiration. By following Buehrens’ advice, you’ll learn how to refocus your strategy, goals and your employee culture on what counts, your customers.

With her included CX Toolkit, you’re provided a wealth of tools and templates, from interviewing techniques to journey mapping, to employee rewards and motivational posters, which you can put to use immediately.

To remain profitable in business today, you need more than merely satisfied customers – you want customers who love you and RAVE about your company. If you want a comprehensive guide to start and grow the discipline of Customer Experience at your organization, “Happy R.A.V.I.N.G. Customers!” is for you.

Learn more at the Book Site: happyravingcustomers.com

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
MCH Press
Date d'édition
2014
Langue
anglais
ISBN 10 
099102740X
ISBN 13 
9780991027408
Reliure
Broché
Numéro d'édition
1
Nombre de pages
202
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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