Customer Service Is Just Foreplay: The Modern Customer Experience Will Seperate You From Your Competiition - Couverture rigide

Cass, Jason D; Appleton, Brian

 
9780996222709: Customer Service Is Just Foreplay: The Modern Customer Experience Will Seperate You From Your Competiition
Couverture rigide
ISBN 10 : 0996222707 ISBN 13 : 9780996222709
Editeur : Cappleton, LLC, 2015

Synopsis

Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24/7 accessibility aren't just "extras" anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors. Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has first-hand experience building a profitable agency that can be run both virtually and digitally.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24/7 accessibility aren’t just “extras” anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors. Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has first-hand experience building a profitable agency that can be run both virtually and digitally.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Cappleton, LLC
Date d'édition
2015
Langue
anglais
ISBN 10 
0996222707
ISBN 13 
9780996222709
Reliure
Relié
Nombre de pages
148
Éditeur
Shapiro Elyssa
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9780996222754: Customer Service Is Just Foreplay: The Modern Customer Experience Will Separate You From The Competition

Edition présentée

ISBN 10 :  0996222758 ISBN 13 :  9780996222754
Editeur : Cappleton, LLC, 2015
Couverture souple