Blueprint for the Contact Center of the Future: The IT Guide for Relevancy, Resources, and Results. - Couverture souple

Wilson, Erin

 
9780996237314: Blueprint for the Contact Center of the Future: The IT Guide for Relevancy, Resources, and Results.
Couverture souple
ISBN 10 : 0996237313 ISBN 13 : 9780996237314
Editeur : Erin Wilson, 2023

Synopsis

As businesses move more operations to the cloud, IT leaders are expected to be the cloud contact center experts for their organizations. Selecting an enterprise-grade solution for your business needs, while straightforward, isn’t a trivial task. In Blueprint for the Contact Center of the Future, Erin Wilson uses a metaphor of building your dream home to share a step-by-step approach to the selection process. From choosing a location to hiring a decorator — and everything in between — Wilson makes sure you won’t miss a beat.

This book provides strategic yet practical advice for anyone looking to improve their contact center. Building on a foundation of facts and furnishing stories of successful business leaders, Wilson keeps an otherwise dry topic light and readable. Anyone seeking a better understanding of the contact center or how best to weather the changes of industry and customer expectations will benefit from spending time with this guide for relevancy, resources, and results.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Erin Wilson
Date d'édition
2023
Langue
anglais
ISBN 10 
0996237313
ISBN 13 
9780996237314
Reliure
Broché
Illustrateur
Waidhofer Arthur
Nombre de pages
245
Éditeur
Austin Kim
Coordonnées du fabricant
non disponible
Personne responsable
non disponible