Everyone Is A CEO: Customer Experience Originator - Couverture souple

Thompson MPA, Kevin J

Couverture souple

ISBN 10 : 0996262709 ISBN 13 : 9780996262705

Editeur : Inspired Communications LLC, 2015

Synopsis

Does your organization deliver good customer service?

Most organizations believe they do but in reality their customer service is transactional at best. The desire for your organization to be recognized as a market leader, stand out from the crowd and beat the competition can be achieved by transformational service culture change.

“Everyone Is A CEO” combines the concepts of organization leadership and transformational service culture change in a framework where everyone develops unforgettable experiences for your customers. The combination of these concepts is revealed in the book’s title where CEO stands for Customer Experience Originator. The CEO Process will help you leverage the uniqueness of your organization adopting strategies to create unforgettable customer experiences.

A propos du livre

À propos de l'auteur

A Process Improvement Six Sigma Black Belt, Kevin Thompson leverages his leadership experience and knowledge of human behavior to help create unforgettable customer experiences. He helps organizations leverage their uniqueness to separate them from the competition and improve brand awareness. Trauma centers, financial institutions, retail and non profits have benefited from his outside of the box approach. Kevin makes the transformation of an organizations’ culture fun, exciting and impactful. He uses ESP (Experience Sensory Perception) helping staff create unforgettable customer experiences. A Distinguished Toastmaster with a Masters in Public Administration, Kevin is a member of the National Speakers Association, Past Chapter President and member of the year. An award winning speaker for two consecutive years in a pool of 5,000 in New York and New Jersey, Kevin was suspended from preschool for talking too much. He returned to be valedictorian, and has been talking ever since. Inspired Communications LLC 4 Coluco Place Keyport, NJ 07735 732-778-7847 Email: Kevin@InspiredCommunicationsLLC.com http://www.inspiredcommunicationsllc.com/

Détails de l'édition

• Éditeur: Inspired Communications LLC
• Date d'édition: 2015
• Langue: anglais
• ISBN 10: 0996262709
• ISBN 13: 9780996262705
• Reliure: Broché
• Numéro d'édition: 1
• Nombre de pages: 114
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg