Conflict Management For Retail Loss Prevention & Security: Customer Service, Non-Escalation, De-Escalation & Proxemics for Retailers - Couverture souple

Oelschlaeger, Allen; Moraca, Robert; Young, Dave

Couverture souple

ISBN 10 : 0997679174 ISBN 13 : 9780997679175

Editeur : Truths Publishing, LLC, 2017

Synopsis

This manual teaches the fundamentals of Vistelar’s customer service and conflict management tactics and was developed in partnership with National Retail Federation's Loss Prevention & Security community, host of the annual NRF Protect conference.It is designed for loss prevention, asset protection and security professionals, as well as store-level employees, working in retail environments. It can be read in conjunction with Vistelar’s live and online training programs or as a stand-alone guide for learning how to better manage conflict, in both one’s professional and personal lives.By reading this manual, you’ll learn how to interact — in person, by phone or in writing — and to:• Not cause or unnecessarily escalate conflict• Confidently deal with verbal abuse• Engage in difficult conversations• Know what to do when word-based tacticsfail and it is time to take appropriate action• Effectively de-escalate conflict• Persuade others to cooperate• Stay safe in crisis situations• Look good on camera no matterwhere an interaction ends up

Détails de l'édition

• Éditeur: Truths Publishing, LLC
• Date d'édition: 2017
• Langue: anglais
• ISBN 10: 0997679174
• ISBN 13: 9780997679175
• Reliure: Broché
• Nombre de pages: 84
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg