Jumpstart Your Service Revolution: Transform Your Company's DNA and Thrive in an Age of Disruption - Couverture rigide

Schlick, Thomas

 
9780998177915: Jumpstart Your Service Revolution: Transform Your Company's DNA and Thrive in an Age of Disruption

Synopsis

In this age of disruption, companies must change or face extinction. Disruption is transformational and it requires new ways of thinking and acting -- that is if you want your company to survive. This book makes a compelling argument that cultivating a service culture is the only solution for companies that want to remain competitive. But Thomas Schlick goes beyond theory to offer a practical, feasible, seven-step process of transformation that will position your organization to take advantage of the radical changes ahead and emerge as an industry leader. Down to earth, entertaining, and wise, this book offers a roadmap to help you navigate through the volatile times ahead and stay on course toward success.

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