9781009258043: Making Bureaucracy Work

Synopsis

What makes bureaucracy work for the least advantaged? Across the world, countries have adopted policies for universal primary education. Yet, policy implementation is uneven and not well understood. Making Bureaucracy Work investigates when and how public agencies deliver primary education across rural India. Through a multi-level comparative analysis and more than two years of ethnographic field research, Mangla opens the 'black box' of Indian bureaucracy to demonstrate how differences in bureaucratic norms - informal rules that guide public officials and their everyday relations with citizens - generate divergent implementation patterns and outcomes. While some public agencies operate in a legalistic manner and promote compliance with policy rules, others engage in deliberation and encourage flexible problem-solving with local communities, thereby enhancing the quality of education services. This book reveals the complex ways bureaucratic norms interact with socioeconomic inequalities on the ground, illuminating the possibilities and obstacles for bureaucracy to promote inclusive development.

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À propos de l'auteur

Akshay Mangla is Associate Professor of International Business at Saïd Business School at the University of Oxford. He specializes in comparative politics, political economy, development, public institutions, education, social welfare, and South Asia.

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Autres éditions populaires du même titre

9781009258012: Making Bureaucracy Work: Norms, Education and Public Service Delivery in Rural India

Edition présentée

ISBN 10 :  100925801X ISBN 13 :  9781009258012
Editeur : Cambridge University Press, 2022
Couverture rigide