Articles liés à The Forgotten Leg of Quality

The Forgotten Leg of Quality - Couverture souple

Stamatis, D. H.

 
9781041095316: The Forgotten Leg of Quality
Couverture souple
ISBN 10 : 1041095317 ISBN 13 : 9781041095316
Editeur : CRC Press, 2025

Synopsis

This book emphasizes the importance of customer service in various industries and highlights its role in profitability. It presents numerous examples to remind leaders of the detrimental impact of neglecting customer service and the need for proactive measures.

The Forgotten Leg of Quality: Customer Service explores the link between customer service theory and real-world issues, such as dissatisfaction, failure, and cost. It highlights systemic failures caused by noncompliance with regulations and standards and provides strategies for implementing them. Methodologies and tools are provided to help improve recall rates and minimize nonconformances.

Through an analysis of customer satisfaction, this book utilizes various statistical studies and methodologies to aid customer service practitioners in enhancing their reporting and evaluation processes.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

D. H. Stamatis, PhD, has been an academic teacher/professor at several universities in the United States, Europe, and Asia. He taught various topics, including problem solving, team approaches, SPC, G8D, 6s, statistics, reliability, quality, and several approaches to effectiveness in manufacturing/defense/service/health and educational organizations. Dr. Stamatis has written numerous articles and over 60 books dealing with general and specific issues regarding quality. He has participated in many domestic and international quality conferences. In his consulting business, for more than 40 years, he has visited more than 120 countries, teaching, lecturing, and consulting with organizations on the benefits of focusing on quality for successful results in both productivity and profitability.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
CRC Press
Date d'édition
2025
Langue
anglais
ISBN 10 
1041095317
ISBN 13 
9781041095316
Reliure
Broché
Nombre de pages
328
Coordonnées du fabricant
CRC Press
https://www.routledge-ny.com

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