The Service Advisor's Professional Handbook: Building Customer Trust, Maximizing Every Opportunity, and Delivering an Exceptional Service Experience - Couverture souple

Morrison, Larry

Couverture souple

ISBN 10 : 1065947801 ISBN 13 : 9781065947806

Editeur : Morrison Leadership Press, 2026

Synopsis

The service advisor is the central connection between the customer, technician, parts department, and dealership. When this role is performed professionally, the entire service experience becomes more organized, transparent, and trustworthy.

The Service Advisor’s Professional Handbook provides a practical, process-driven guide to managing every stage of the customer’s service visit—from preparation and write-up through inspections, recommendations, communication, delivery, and follow-up.

Inside, service advisors will learn how to:

• Prepare for each customer before arrival
• Create clear and complete repair orders
• Ask better diagnostic questions
• Present recommendations professionally and without pressure
• Communicate delays, changes, and authorization requirements
• Maintain control of work in progress
• Deliver vehicles and explain invoices with confidence
• Build customer trust, retention, and long-term professional success

Written for both new and experienced automotive service advisors, this handbook provides the standards, routines, and leadership mindset required to maximize every opportunity while delivering an exceptional customer experience.

Détails de l'édition

• Éditeur: Morrison Leadership Press
• Date d'édition: 2026
• Langue: anglais
• ISBN 10: 1065947801
• ISBN 13: 9781065947806
• Reliure: Copertina flessibile
• Nombre de pages: 99
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible