Administration and Management in Criminal Justice: A Service Quality Approach - Couverture souple

Jennifer M. Allen; Rajeev Sawhney

Couverture souple

ISBN 10 : 1071878174 ISBN 13 : 9781071878170

Editeur : SAGE Publications, Inc, 2025

Synopsis

Emphasizing proactive techniques for administration, Administration and Management in Criminal Justice: A Service Quality Approach, fourth edition uses a service-quality lens to address administration and management concepts in the all areas of the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how the criminal justice field could be (and is being) redesigned to better address community needs and to respond to global and national dilemmas. This new edition includes discussion of trending topics such as workplace bullying, formal and informal leadership, probation-police relationships, relationships with the incarcerated individual and the corrections personnel, institutional racism, militarization of police training and use of lethal force, and fatal police shootings.

A propos du livre

À propos des auteurs

Jennifer M. Allen is a professor in the School of Criminal Justice at Nova Southeastern University and former department head of the Department of Criminal Justice at the University of North Georgia. She has worked with juveniles in detention, on probation, and with those victimized by abuse and neglect. Dr. Allen has served on advisory boards for Big Brother/Big Sister mentoring programs, Rainbow Children’s Home, domestic violence/sexual assault programs, and teen courts. Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, police crime, and policing administration and ethics. She is also the coauthor of Criminal Justice Administration: A Service Quality Approach; The SAGE Guide to Writing in Criminal Justice; The SAGE Guide to Writing in Research Methods; The SAGE Guide to Writing in Corrections; and The SAGE Guide to Writing in Policing.

Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Department of Management and Marketing. He holds a master’s in economics, an MBA, and a doctorate in operations and supply chain management. Since 1999, Dr. Sawhney has been teaching at WIU in the areas of service operations management, quality management, strategic management, and supply chain management. During this period, he has been inducted multiple times into Who’s Who in the World, Who’s Who Among America’s Teachers, Who’s Who in Science and Engineering, and Who’s Who in Higher Business Education. His research has appeared in top-tier journals, such as the Journal of Operations Management, International Journal of Production, Distribution and Logistics Management, and IEEE. He has also collaborated with Dr. Michiel R. Leenders in designing the Business Condition Index for the Purchasing Managers Association of Canada, which is now published monthly by leading Canadian newspapers. He has partnered with the governments of the U.S., Canada, and Mexico on NAFTA projects targeted at examining the global supply chains within the context of sustainability and environmental greening. Dr. Sawhney serves as a consultant/researcher to Fortune 500 companies and nonprofit organizations. During this tenure, he has traveled extensively within and outside the U.S. to Mexico, Canada, Asia, and Europe, to conduct workshops. Before moving to academics, Dr. Sawhney was a director with the Industry Ministry in India.

 

Détails de l'édition

• Éditeur: SAGE Publications, Inc
• Date d'édition: 2025
• Langue: anglais
• ISBN 10: 1071878174
• ISBN 13: 9781071878170
• Reliure: Broché
• Numéro d'édition: 4
• Nombre de pages: 504
• Coordonnées du fabricant: Sage Publications; https://knockknockstuff.com/; ; 22 Liuleburgaz Str., floor 4, app. 9; Plovdiv; 4000; Bulgarie