Synopsis
"As a reference and or self-study for academics, professionals, and researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics; as a textbook for MBA students interested in understanding service management; appropriate as a textbook for upper-level undergraduate and graduate students"--
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
ROBIN G. QIU, PhD, is Professor of Information Science at The Pennsylvania State University. Dr. Qiu has published more than 60 journal publications, and his research interests include service science and systems; business analytics; social business; service operations and management; information systems and integration; and control and management of manufacturing systems.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Service Science: The Foundations of Service Engineering and Management
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Service Science : The Foundations of Service Engineering and Management
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Service Science
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HRD. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur FW-9781118108239
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Service Science: The Foundations of Service Engineering and Management
Vendeur : Ria Christie Collections, Uxbridge, Royaume-Uni
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Service Science : The Foundations of Service Engineering and Management
Vendeur : GreatBookPricesUK, Woodford Green, Royaume-Uni
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Etat : New. N° de réf. du vendeur 12471794-n
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Service Science (Hardcover)
Edité par
John Wiley & Sons Inc, New York, 2014
ISBN 10 : 111810823X
ISBN 13 : 9781118108239
Neuf
Couverture rigide
Edition originale
Vendeur : Grand Eagle Retail, Bensenville, IL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : new. Hardcover. Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical naturesComputational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analyticsPlentiful examples of service organizations such as education services, global project management networks, and express delivery servicesAn interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management scienceA detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management. Presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9781118108239
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Service Science: The Foundations of Service Engineering and Management
Edité par
Wiley-Blackwell 2014-09-12, 2014
ISBN 10 : 111810823X
ISBN 13 : 9781118108239
Neuf
Couverture rigide
Vendeur : Chiron Media, Wallingford, Royaume-Uni
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Hardcover. Etat : New. N° de réf. du vendeur 6666-WLY-9781118108239
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Service Science: The Foundations of Service Engineering and Management
Edité par
John Wiley & Sons Inc, 2014
ISBN 10 : 111810823X
ISBN 13 : 9781118108239
Neuf
Couverture rigide
Vendeur : THE SAINT BOOKSTORE, Southport, Royaume-Uni
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Hardback. Etat : New. New copy - Usually dispatched within 4 working days. 711. N° de réf. du vendeur B9781118108239
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Service Science
Edité par
John Wiley & Sons, 2014
ISBN 10 : 111810823X
ISBN 13 : 9781118108239
Neuf
Couverture rigide
Vendeur : Majestic Books, Hounslow, Royaume-Uni
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Etat : New. pp. 336. N° de réf. du vendeur 131101680
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Service Science
Edité par
John Wiley and Sons Inc, US, 2014
ISBN 10 : 111810823X
ISBN 13 : 9781118108239
Neuf
Couverture rigide
Vendeur : Rarewaves.com USA, London, LONDO, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Hardback. Etat : New. Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical naturesComputational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analyticsPlentiful examples of service organizations such as education services, global project management networks, and express delivery servicesAn interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management scienceA detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management. N° de réf. du vendeur LU-9781118108239
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