Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet - Couverture rigide
Synopsis
A proven path to making customers and colleagues fall in love with your business
Global business, governments, and mankind in general are just now witnessing the birth of true service potential. The true ROI of service is finally being revealed as unexpectedly successful organizations rise to set the new standards of excellence and profitability—all transformed by building "Uplifting Service" cultures. Uplifting Service describes a work culture that increases customer loyalty, engages employees, defines purpose, and offers the only sustainable advantage in business—they make customers and colleagues fall in love with them.
Through more than twenty years of working with and providing thought leadership to some of the world's most respected companies, author Ron Kaufman has developed a proven architecture for building an Uplifting Service Culture. Uplifting Service shares Kaufman's proprietary system, which:
- Examines why an organization needs a service culture
- Describes how to lead a service culture from all levels of an organization
- Outlines how to build a service culture based on current assets and opportunities
- Explains how to deliver service education that reaches all levels of the organization
- Offers practical advice for driving, managing, inspiring, and implementing a process and strategy for continued progress
Raise the level of your employee engagement, customer loyalty, and revenue by instituting an Uplifting Service Culture today!
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