At Your Service - Couverture rigide

Eliason, Frank

Couverture rigide

ISBN 10 : 1118217225 ISBN 13 : 9781118217221

Editeur : Wiley, 2012

Synopsis

A guide to refocusing your business on those who matter most: customers and employees.

Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it.

• Explains how to create a culture of empowered employees who understand the value of a great customer experience
• Advises on the need to communicate that experience to their customers and potential customers
• Frank Eliason, recognized by BusinessWeek as the 'most famous customer service manager in the US, possibly in the world, ' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships

At Your Service will appeal to leaders, managers, business owners, customer service professionals, and anyone who wants to learn how to add value to their organization.

A propos du livre

À propos de l'auteur

FRANK ELIASON has built his career on building relationships with a diverse community of employees, Consumers, Small Business Owners, and Corporate Customers. He has been described as the "most famous Customer service manager in the United States, and possibly the world," as a result of his revolutionary approach to Customer relations while Director of Digital Care at Comcast. After leaving Comcast, Frank joined Citibank as the SVP of Social Media Strategy. His work has been recognized by many news organizations, including ABC News, CNN, Bloomberg TV, the New York Times, and Bloomberg Businessweek. He is also one of the most sought-after thought leaders on social media and Customer experience, and regularly participates in panels and speaking engagements.

Détails de l'édition

• Éditeur: Wiley
• Date d'édition: 2012
• Langue: anglais
• ISBN 10: 1118217225
• ISBN 13: 9781118217221
• Reliure: Relié
• Nombre de pages: 240
• Coordonnées du fabricant: non disponible
• Personne responsable: Wiley-VCH GmbH; product_safety@wiley.com; ; Boschstrasse 12; Weinheim; 69469; Allemagne