Culture Hacker - Couverture rigide

Green, Shane

 
9781119405726: Culture Hacker
Couverture rigide
ISBN 10 : 1119405726 ISBN 13 : 9781119405726
Editeur : Wiley, 2017

Synopsis

HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY

I LOVE THIS BOOK!
--CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me

When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization.
--MARSHALL GOLDSMITH, executive coach and New York Times bestselling author

Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority.
--LISA BODELL, CEO of Futurethink and author of Why Simple Wins

This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees.
--CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur

The question is not, does your company have a culture? The question is, does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?

Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style.

Culture Hacker explains:

  • Twelve high-impact hacks to improve employee experience and performance
  • How to delight and retain a multi-generational workforce
  • The factors determining whether or not your employees deliver outstanding customer service

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

SHANE GREEN is a world-renowned keynote speaker, author, television personality, and consultant to global Fortune 500 leaders on customer experience and organizational culture. Shane draws on his foundation at The Ritz-Carlton Hotel Company and his work in multiple industries, to help clients transform customer experiences by improving employee habits and mindsets. As president and founder of SGEi, Shane leads a team of professionals who inspire iconic brands, like the NBA, Westfield, Foot Locker, Net Jets Inc., W Hotels, and BMW to reprogram their employee experiences--in order to create loyal customers and raving fans.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Wiley
Date d'édition
2017
Langue
anglais
ISBN 10 
1119405726
ISBN 13 
9781119405726
Reliure
Relié
Nombre de pages
224
Coordonnées du fabricant
non disponible
Personne responsable
non disponible