Articles liés à The Customer Success Economy: Why Every Aspect of Your...

The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift - Couverture rigide

Mehta, Nick; Pickens, Allison

 
9781119572763: The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift
Couverture rigide
ISBN 10 : 1119572762 ISBN 13 : 9781119572763
Editeur : Wiley, 2020

Synopsis

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.

The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.

  • Shows leaders how their digital implementations will make them more Amazon-like
  • Helps you deliver recurring revenue
  • Shows you how to embrace customer retention
  • Demonstrates the importance of "churning" less

Get that competitive advantage in the most relevant and important arena today--making and cultivating happy customers.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

NICK MEHTA is CEO of Gainsight, The Customer Success Company, leading a team of nearly 700 people who have created the Customer Success category that's currently taking over the SaaS business model worldwide. Nick has been named one of the Top SaaS CEOs by the Software Report three years in a row, and is the coauthor of Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.

ALLISON PICKENS has served as COO at Gainsight, an investor at Bain Capital, and a strategy consultant at BCG. One of the world's leading experts on the business transformation that accompanies shifting to the cloud, she has coached thousands of executives at public companies and startups alike. Allison has a degree in ethics, politics, and economics from Yale and an MBA from Stanford.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Wiley
Date d'édition
2020
Langue
anglais
ISBN 10 
1119572762
ISBN 13 
9781119572763
Reliure
Relié
Nombre de pages
384
Coordonnées du fabricant
non disponible
Personne responsable
non disponible