Tiny Noticeable Things: The Secret Weapon to Making a Difference in Business - Couverture souple

Webster, Adrian

 
9781119780892: Tiny Noticeable Things: The Secret Weapon to Making a Difference in Business
Couverture souple
ISBN 10 : 1119780896 ISBN 13 : 9781119780892
Editeur : John Wiley & Sons Inc, 2021

Synopsis

TINY NOTICEABLE THINGS

DISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTION

TNTs are Tiny Noticeable Things. People don't need to do them, but when they do, they can have a phenomenal and explosive impact. From remembering someone's first name and recalling how they prefer to take their coffee, to sending someone a handwritten 'thank you' note, they are all the little cost-nothing engagers that create the biggest, longest-lasting impressions. They show you care, they blow people away, and they make a very big difference.

In Tiny Noticeable Things, best-selling author Adrian Webster shares his ideas along with the personal experiences of over 100 contributors to help you harness the power of TNTs and take your organisation and personal relationships to the next level.

Discover the tiny tweaks that elevate the most successful teams to astounding heights, find out what makes employees genuinely happy, hear from customers about the subtle 'human' touches that have put smiles on their faces, and gain invaluable insights into how just the smallest of things can give such a positive lift to those around us.

If you want to differentiate yourself, don't overlook the TNTs!

WARNING - THIS BOOK COULD SERIOUSLY IMPACT YOUR BUSINESS

'I often say at work no-one can help everyone but everyone can help someone. I once had one of three hundred volunteers on a community build say "I can't believe there's generosity on such a scale." The truth was each of those people gave what they could but the sum of those individual gifts of time and skill built a facility that changed vulnerable people's lives. That for me is what TNTs are all about.'
Nick Knowles - TV Presenter & Motivational Speaker

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À propos de l?auteur

Having gained vast experience leading teams in highly competitive markets, ADRIAN WEBSTER is a sought-after motivational speaker who specialises in engaging and inspiring everyday people to deliver exceptional customer service and achieve extraordinary results.

www.adrianwebster.com

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
John Wiley & Sons Inc
Date d'édition
2021
Langue
anglais
ISBN 10 
1119780896
ISBN 13 
9781119780892
Reliure
Broché
Numéro d'édition
1
Nombre de pages
272
Coordonnées du fabricant
non disponible
Personne responsable
non disponible