ITIL For Dummies® - Couverture souple

Farenden

Couverture souple

ISBN 10 : 1119950139 ISBN 13 : 9781119950134

Editeur : For Dummies, 2012

Synopsis

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.

• Understanding how ITIL can help you
• Getting to grips with ITIL processes and the service lifecycle
• Implementing ITIL into your day to day work
• Learn key skills in planning and carrying out design and implementation projects

A propos du livre

À propos de l'auteur

Peter Farenden is an IT service management consultant trainer and an ITIL examiner, with over 30 years of experience spanning IT management, business analysis and project management. Peter has been specialising in service management training and consultancy for the last 10 years.

Détails de l'édition

• Éditeur: For Dummies
• Date d'édition: 2012
• Langue: anglais
• ISBN 10: 1119950139
• ISBN 13: 9781119950134
• Reliure: Broché
• Nombre de pages: 392
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible