Articles liés à A Guide to Computer User Support for Help Desk and...
Synopsis
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows(R) 7 and cloud computing. Leading HelpSTAR(R) and Microsoft(R) Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
Résultats de recherche pour A Guide to Computer User Support for Help Desk and...
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A Guide to Computer User Support for Help Desk and Support Specialists
Edité par
Course Technology, 2013
ISBN 10 : 1133188605
ISBN 13 : 9781133188605
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1150grams, ISBN:9781133188605. N° de réf. du vendeur 8686503
Quantité disponible : 1 disponible(s)
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A Guide to Computer User Support for Help Desk and Support Specialists (5th Edition)
Edité par
Course Technology/Cengage Learning, 2013
ISBN 10 : 1133188605
ISBN 13 : 9781133188605
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In fair condition, suitable as a study copy. Library sticker on front cover. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1150grams, ISBN:9781133188605. N° de réf. du vendeur 9279785
Quantité disponible : 1 disponible(s)
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A Guide to Computer User Support for Help Desk and Support Specialists, International Edition
Edité par
Course Technology, 2013
ISBN 10 : 1133188605
ISBN 13 : 9781133188605
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9781133188605. N° de réf. du vendeur 9917328
Quantité disponible : 1 disponible(s)
Image d'archives
A Guide to Computer User Support for Help Desk and Support Specialists, International Edition
Edité par
Course Technology, 2013
ISBN 10 : 1133188605
ISBN 13 : 9781133188605
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9781133188605. N° de réf. du vendeur 9917327
Quantité disponible : 1 disponible(s)