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The Service Consultant: Principles of Service Management and Ownership - Couverture rigide

Garner, C.

 
9781133612353: The Service Consultant: Principles of Service Management and Ownership
Couverture rigide
ISBN 10 : 1133612350 ISBN 13 : 9781133612353
Editeur : Delmar Cengage Learning, 2013

Synopsis

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos des auteurs

Ron Garner, Ph.D. is an Associate Professor of Automotive Technology in the Division of Transportation Technology at the Pennsylvania College of Technology an affiliate of The Pennsylvania State University.

Dr. C. William Garner, Ph.D is an Associate Professor of Education Administration at Rutgers University.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Delmar Cengage Learning
Date d'édition
2013
Langue
anglais
ISBN 10 
1133612350
ISBN 13 
9781133612353
Reliure
Relié
Numéro d'édition
2
Nombre de pages
352
Coordonnées du fabricant
non disponible
Personne responsable
non disponible