Air Rage - Couverture souple

Dahlberg, Angela

Couverture souple

ISBN 10 : 1138256730 ISBN 13 : 9781138256736

Editeur : Routledge, 2016

Synopsis

This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.

A propos du livre

À propos de l?auteur

Angela Dahlberg is president of DAHLBERG & ASSOCIATES, an aviation management consultancy located in Calgary, Alberta, Canada. Angela Dahlberg received her education in Bonn, Germany, Madrid and Salamanca, Spain. She brings to D&A 25 years experience in aviation management. Her responsibilities increased progressively covering line management, training, station operations control management, cabin safety policies and procedures, and regional management. Angela Dahlberg has researched the phenomenon of disruptive passengers since 1995. She is a member of the Transport Canada Working Group on Prohibition of Interference with Crew Members.

Détails de l'édition

• Éditeur: Routledge
• Date d'édition: 2016
• Langue: anglais
• ISBN 10: 1138256730
• ISBN 13: 9781138256736
• Reliure: Broché
• Nombre de pages: 328
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible