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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions - Couverture rigide

Bodin, Madeline

 
9781138412330: The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
Couverture rigide
ISBN 10 : 1138412333 ISBN 13 : 9781138412330
Editeur : CRC Press, 2017

Synopsis

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
CRC Press
Date d'édition
2017
Langue
anglais
ISBN 10 
1138412333
ISBN 13 
9781138412330
Reliure
Relié
Numéro d'édition
3
Nombre de pages
232
Coordonnées du fabricant
non disponible
Personne responsable
non disponible