Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction - Couverture rigide

Bodin, Madeline

 
9781138412347: Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Couverture rigide
ISBN 10 : 1138412341 ISBN 13 : 9781138412347
Editeur : CRC Press, 2017

Synopsis

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h

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À propos de l?auteur

Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
CRC Press
Date d'édition
2017
Langue
anglais
ISBN 10 
1138412341
ISBN 13 
9781138412347
Reliure
Relié
Nombre de pages
137
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9781578200269: Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Edition présentée

ISBN 10 :  1578200261 ISBN 13 :  9781578200269
Editeur : CRC Press, 1999
Couverture souple