The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship - Couverture rigide

Fleischer, Joe

 
9781138412415: The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship
Couverture rigide
ISBN 10 : 1138412414 ISBN 13 : 9781138412415
Editeur : CRC Press, 2017

Synopsis

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

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À propos de l?auteur

Joe Fleischer, Call Center magazine's chief technical editor, regularly writes about how companies use technology to serve customers by phone and online. He's in frequent demand as a speaker at leading events, including Call Center Demo and Conference. Brendan Read, Call Center magazine's services editor and author of Designing the Best Call Center for Your Business, writes about site selection, design, staffing, training, certification, outsourcing, teleworking, and laws and regulations. An experienced reporter and business journalist, he writes and occasionally speaks at trade shows in a unique way that makes complex topics understandable and interesting.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
CRC Press
Date d'édition
2017
Langue
anglais
ISBN 10 
1138412414
ISBN 13 
9781138412415
Reliure
Relié
Nombre de pages
272
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9781578200979: The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship

Edition présentée

ISBN 10 :  1578200970 ISBN 13 :  9781578200979
Editeur : CRC Press, 2002
Couverture souple