The Performance Mapping and Measurement Handbook - Couverture rigide

Harbour, Jerry L.

Couverture rigide

ISBN 10 : 113846385X ISBN 13 : 9781138463851

Editeur : Productivity Press, 2017

Synopsis

To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics depending on the level of detail and understanding required.During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he's gathered these critical few maps into The Performance Mapping and Measurement Handbook. In this handbook, Dr. Harbour explains performance mapping and measurement techniques at widely differing spatial and temporal scales. Using real-world examples and language that is easy to understand, he demonstrates the effective use of:Node-link mapsProcess activity mapsProcess step mapsBasic task element mapsEvent pathway mapsResponse timeline mapsKey performance driver maps Filled with graphical illustrations, the book can be read sequentially or used as a "How do I do that?" reference book. It includes easy-to-follow explanations along with numerous examples of both good and bad implementation. In addition, it includes case studies from a wide range of operational and industrial settings that clearly demonstrate how the mapping and measurement techniques described in the book can be applied to new technologies and processes.

A propos du livre

À propos de l?auteur

Jerry L. Harbour

Détails de l'édition

• Éditeur: Productivity Press
• Date d'édition: 2017
• Langue: anglais
• ISBN 10: 113846385X
• ISBN 13: 9781138463851
• Reliure: Relié
• Nombre de pages: 186
• Coordonnées du fabricant: CRC Press; https://www.routledge-ny.com; ; 6000 BROKEN SOUND PARKWAY, NW SUITE 300; BOCA RATON; FL; 33487; Etats-Unis
• Personne responsable: non disponible