Managers responsible for spending public money in health and social welfare are facing unprecedented pressures to deliver better services against a background of fierce competition for resources, profound organizational change and the creation of internal market places. In this practically-directed book, William Bryans explains how business principles can be applied in the public service context to enable managers to meet this challenge. The author demonstrates how it is possible to create a surplus for service development by effective strategic management of external and internal financial environments, operational management of workloads and resources, and tactical intervention to limit budget fluctuations to tolerable levels. Each chapter includes a purpose statement, an outline of relevant theory and practice, a keypoint summary and a case study based on real world situations.
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During the last 20 years, William Bryans has held a number of senior financial and business management posts in the Northern Ireland Health and Social Services Board. His wide ranging interests include the development of business competences in organisations, systems applications, and in management. Throughout his career he has promoted the notion of structured improvement in performance and has been involved with the University of Ulster in development initiatives aimed at competent management practice.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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