Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations - Couverture souple

Berry, Leonard L. L.

 
9781260011838: Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Couverture souple
ISBN 10 : 1260011836 ISBN 13 : 9781260011838
Editeur : McGraw-Hill Education, 2017

Synopsis

The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America

Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic’s success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:

• Demonstrate how a great service brand evolves from the core values that nourish and protect it
• Extrapolate instructive business lessons that apply outside healthcare
• Illustrate the benefits of pooling talent and encouraging teamwork
• Present a proven prescription for creating sustainable service excellence

Learn how to apply the Clinic’s winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Leonard L. Berry, PhD, is University Distinguished Professor of Marketing at Mays Business School, Texas A&M University.

Kent Seltman, PhD, is Emeritus Chair of Marketing at Mayo Clinic, having served as Director of Marketing from 1992 to 2006.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
McGraw-Hill Education
Date d'édition
2017
Langue
anglais
ISBN 10 
1260011836
ISBN 13 
9781260011838
Reliure
Broché
Nombre de pages
304
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
22763
Allemagne

Autres éditions populaires du même titre

9780071590730: Management Lessons from Mayo Clinic: Inside One of The World's Most Admired Service Organizations

Edition présentée

ISBN 10 :  0071590730 ISBN 13 :  9780071590730
Editeur : McGraw-Hill Professional, 2008
Couverture rigide