Paperback. Etat : new. Paperback. Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.By examining the operating principles that guide every management decision at this legendary healthcare institution, the authorsDemonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N� de r�f. du vendeur 9781265837020

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Management Lessons from the Mayo Clinic (PB)

Berry, Leonard L.

Edit� par McGraw Hill, 2023

ISBN 10 : 1265837023 ISBN 13 : 9781265837020

Neuf paperback Edition originale

Vendeur : Russell Books, Victoria, BC, Canada

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paperback. Etat : New. 1st Edition. Special order direct from the distributor. N� de r�f. du vendeur ING9781265837020

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Management Lessons from the Mayo Clinic (Pb)

Berry, Leonard L.

Edit� par McGraw Hill, 2023

ISBN 10 : 1265837023 ISBN 13 : 9781265837020

Neuf Couverture souple

Vendeur : Books Puddle, New York, NY, Etats-Unis

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Etat : New. N� de r�f. du vendeur 26396620233

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MANAGEMENT LESSONS FROM THE MAYO CLINIC

LEONARD BERRY

Edit� par McGraw Hill, 2023

ISBN 10 : 1265837023 ISBN 13 : 9781265837020

Neuf Couverture souple

Vendeur : Basi6 International, Irving, TX, Etats-Unis

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Etat : Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. N� de r�f. du vendeur ABEJUNE24-371322

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MANAGEMENT LESSONS FROM THE MAYO CLINIC

Berry, Leonard L.

Edit� par McGraw Hill, 2023

ISBN 10 : 1265837023 ISBN 13 : 9781265837020

Neuf Couverture souple

Vendeur : Romtrade Corp., STERLING HEIGHTS, MI, Etats-Unis

�valuation du vendeur 5 sur 5 �toiles

Etat : New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide. N� de r�f. du vendeur ABNR-192309

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Management Lessons from the Mayo Clinic (PB)

Leonard Berry

Edit� par McGraw-Hill Education, 2023

ISBN 10 : 1265837023 ISBN 13 : 9781265837020

Neuf Paperback / softback

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Vendeur : THE SAINT BOOKSTORE, Southport, Royaume-Uni

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Paperback / softback. Etat : New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 417. N� de r�f. du vendeur C9781265837020

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