Check-In Check-Out: Managing Hotel Operations - Couverture souple

Vallen, Gary

Couverture souple

ISBN 10 : 1292021101 ISBN 13 : 9781292021102

Editeur : Pearson, 2013

A propos du livre

Présentation de l'éditeur :

For courses in hotel administration that focus on front desk operations or hotel management, and as an adjunct to other hotel courses such as housekeeping, hotel accounting, hotel marketing or hotel personnel/human resources.

 

Now in its Ninth Edition, Check-In Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest’s experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning.

À propos de cette édition

• Éditeur: Pearson
• Date d'édition: 2013
• ISBN 10: 1292021101
• ISBN 13: 9781292021102
• Reliure: Broché
• Nombre de pages: 440