Operations management is critical to the success of all organisations, no matter how large or small. It enables them to provide services and products that we all need; it is central to changes in customer preference, networks of supply and demand, and developments in technology; and its responsibilities are financial and logistical, social and environmental. Whether at work or at home, we all experience and manage processes and operations...
Thousands of students worldwide have benefitted from the expert approach of the market-leading text Operations Management. The ‘grand master’ authors now transfer the same winning formula to this concise textbook, based on the bestselling Operations Management and particularly aimed at those studying just the essentials of operations management.
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Nigel Slack is the Professor of Operations Managment and Strategy at Warwick University. Previously he has been Professor of Manufacturing Strategy and Lucas Professor of Manufacturing Systems Engineering at Brunel University, a University Lecturer in Management Studies at Oxford University and Fellow in Operations Management at Templeton College, Oxford.
Alistair Brandon-Jones is a lecturer in Operations and Supply Management at the University of Bath, School of Management, and a visiting lecturer at Warwick Medical School. Previously, he was a Teaching Fellow at Warwick Business School and also worked in a number of logistics and retail roles. He has a Bachelor’s degree in Management Science and a Doctorate in Business from the University of Warwick and is widely published in leading operations and supply management journals.
Robert Johnston is a Professor of Operations Management at Warwick Business School and Associate Dean, responsible for finance and resources. He is the founding editor of the International Journal of Service Industry Management and he also serves on the editorial board of the Journal of Operations Management and the International Journal of Tourism and Hospitality Research.
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