Apprenticeship Customer Service Practitioner L2 Handbook + ActiveBook - Couverture souple

Stewart, Lambert; Blaikie, Elizabeth; Tissiman, Sue; Smith, Julie

Couverture souple

ISBN 10 : 1292279923 ISBN 13 : 9781292279923

Editeur : Pearson Education Limited, 2018

Synopsis

An ideal companion to support apprentices throughout their on-programme learning of Customer Service Practitioner Level 2 Apprenticeship Standard

 

Apprenticeship Handbook for Customer Service Practitioner (Level 2) provides apprentices with all the support they will need throughout the on-programme component of the Customer Service Practitioner Level 2 Apprenticeship Standard. It is a course companion that covers all the knowledge required by the apprenticeship Standard and set out in the Pearson EPA Amplification. It will also help apprentices identify and understand how to apply the appropriate skills and behaviours in the workplace.

Détails de l'édition

• Éditeur: Pearson Education Limited
• Date d'édition: 2018
• Langue: anglais
• ISBN 10: 1292279923
• ISBN 13: 9781292279923
• Reliure: Broché
• Numéro d'édition: 1
• Coordonnées du fabricant: non disponible
• Personne responsable: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italie