Synopsis
Excerpt from A Framework for Analyzing Service Operations
We develop a framework for analyzing the strengths and weaknesses of firms engaged in providing services, synthesizing and building on the literature addressing service operations. First, we summarize the distinguishing characteristics of service products, as compared to manufactured goods. We then partition the context in which firms operate into three segments. The external environment encompasses product definition and differentiation, as well as competitive forces. The internal environment concerns issues similar to those in traditional management of manufacturing operations. The customer interface is the most critical segment, representing the service firm's "moment of truth." We discuss each environment in turn.
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Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com
This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.
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Présentation de l'éditeur
Excerpt from A Framework for Analyzing Service Operations
We develop a framework for analyzing the strengths and weaknesses of firms engaged in providing services, synthesizing and building on the literature addressing service operations. First, we summarize the distinguishing characteristics of service products, as compared to manufactured goods. We then partition the context in which firms operate into three segments. The external environment encompasses product definition and differentiation, as well as competitive forces. The internal environment concerns issues similar to those in traditional management of manufacturing operations. The customer interface is the most critical segment, representing the service firm's "moment of truth." We discuss each environment in turn.
About the Publisher
Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com
This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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A Framework for Analyzing Service Operations (Classic Reprint)
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Paperback. Etat : New. Print on Demand. This book presents a framework for understanding and analyzing the strengths and weaknesses of organizations engaged in delivering services. The author, a leading expert in this field, synthesizes and builds on existing knowledge to create a unified framework. The book begins by outlining key distinguishing characteristics of service products, such as intangibility, perishability, heterogeneity, simultaneity, and cultural specificity. It then examines the external environment in which service organizations operate, covering topics such as product denition, differentiation, and competitive forces. The internal environment is discussed next, focusing on system design and implementation issues such as resource planning, control procedures, and matching supply and demand. Finally, the book addresses the critical issue of quality, exploring the challenges and opportunities of service encounters. This book provides a valuable resource for managers and researchers in the service industry, offering practical insights and a comprehensive framework for analyzing and improving service operations. This book is a reproduction of an important historical work, digitally reconstructed using state-of-the-art technology to preserve the original format. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in the book. print-on-demand item. N° de réf. du vendeur 9781332261659_0
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A Framework for Analyzing Service Operations Classic Reprint
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PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur LW-9781332261659
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A Framework for Analyzing Service Operations Classic Reprint
Vendeur : PBShop.store UK, Fairford, GLOS, Royaume-Uni
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PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur LW-9781332261659
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A Framework for Analyzing Service Operations (Classic Reprint)
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Paperback. Etat : Brand New. 42 pages. 9.00x6.00x0.10 inches. This item is printed on demand. N° de réf. du vendeur zk1332261655
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