A Model for the Configuration of Incoming Wats Lines (Classic Reprint) - Couverture souple

Blake, Roger H.

Couverture souple

ISBN 10 : 1332270387 ISBN 13 : 9781332270385

Editeur : Forgotten Books, 2018

Synopsis

This book details how to configure incoming phone lines for a business in order to reduce the cost of servicing telephone calls while maintaining an acceptable level of customer service. The author uses a specific company as an example throughout the text. The company in question accepts orders by phone and has a large number of phone lines to handle the volume. Using a queueing model the author characterizes the behavior of the phone system and uses a dynamic programming optimization algorithm to find the least-cost telephone configuration that will provide the target level of customer service. The author discusses the sensitivity of the solution to changes in various parameters and validates the model through other approximate models and a simulator. The insights in this book will help business owners and managers understand how to improve the cost of their phone systems.

Détails de l'édition

• Éditeur: Forgotten Books
• Date d'édition: 2018
• Langue: anglais
• ISBN 10: 1332270387
• ISBN 13: 9781332270385
• Reliure: Broché
• Nombre de pages: 36
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