The digital edition of all books may be viewed on our website before purchase. Excerpt from Time-Sharing Characteristics and User Utility
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Vendeur : Forgotten Books, London, Royaume-Uni
Paperback. Etat : New. Print on Demand. This book presents a groundbreaking framework for evaluating computer time-sharing services from the user's perspective. The author, a prominent researcher in the field, introduces a decision theory model that incorporates subjective user preferences into the management decision-making process. The author establishes a hierarchical structure of system characteristics and user utility functions, providing a systematic approach to identifying and measuring the qualities that most impact user satisfaction. The analysis considers factors such as system availability, response time, usability, and manageability, reflecting the wide range of variables that influence user experience. The book's innovative approach offers a comprehensive understanding of the relationship between system characteristics and user utility, empowering managers to optimize service quality based on user feedback. It also explores the potential for extending the methodology to broader domains, suggesting its applicability to a variety of service industries. Ultimately, this book presents a valuable tool for service providers seeking to enhance user satisfaction and improve overall service quality. It provides a practical framework for incorporating user preferences into decision-making, ensuring that service design aligns with the needs and expectations of the user community. This book is a reproduction of an important historical work, digitally reconstructed using state-of-the-art technology to preserve the original format. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in the book. print-on-demand item. N° de réf. du vendeur 9781334300691_0
Quantité disponible : Plus de 20 disponibles
Vendeur : PBShop.store US, Wood Dale, IL, Etats-Unis
PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur LW-9781334300691
Quantité disponible : 15 disponible(s)
Vendeur : PBShop.store UK, Fairford, GLOS, Royaume-Uni
PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur LW-9781334300691
Quantité disponible : 15 disponible(s)