The DNA of Customer Experience: How Emotions Drive Value - Couverture souple

Shaw, C.

Couverture souple

ISBN 10 : 1349352373 ISBN 13 : 9781349352371

Editeur : Palgrave Macmillan, 2016

Synopsis

As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.

A propos du livre

À propos de l'auteur

COLIN SHAW is author of two best selling books 'Building Great Customer Experiences'and 'Revolutionise your Customer Experience. He is the Founder and CEO of Beyond Philosophy, the worlds leading thought leader in the Customer Experience. They provide Strategic Guidance, Market Research and Education services from their offices in London, England and Atlanta, USA. Beyond Philosophy(TM) boasts a number of the worlds largest organisations as clients including Microsoft, T-Mobile, FedEx, IBM and Her Majesty's Cabinet office to name a few.

Due to his expertise Colin has appeared many times on CNN, BBC TV, Sky News & various Radio stations. He has also appeared in most of the National Press in the UK and many other trade publications. He is a sought-after and accomplished speaker, delivering key note speeches around the globe, and is a member of both the International Federation for Professional Speakers and the UK Professional Speakers Association.
www.beyondphilosophy.com

Détails de l'édition

• Éditeur: Palgrave Macmillan
• Date d'édition: 2016
• Langue: anglais
• ISBN 10: 1349352373
• ISBN 13: 9781349352371
• Reliure: Broché
• Numéro d'édition: 1
• Nombre de pages: 188
• Coordonnées du fabricant: Springer Nature Customer Service Center GmbH; ProductSafety@springernature.com; ; Europaplatz 3; Heidelberg; 69115; Allemagne